Galway Community College
Further Education

Conflict Management QQI Level 6 - MONDAYS

Conflict Management QQI Level 6 - MONDAYS



Conflict Management QQI Level 6 - MONDAYS


Category: Business


The purpose of this award is to equip the learner with the knowledge, skill and competence required to critically engage
with the theory and practice of conflict management in community settings.
Learning Outcomes Learners will be able to:
1 Explain the role, function, and forms of expression of conflict in group and organisational life
2 Discuss the theoretical and practice dimensions of conflict management and conflict resolution in particular similarities and differences between them
3 Demonstrate detailed knowledge of methods and strategies for managing conflict problems including solving, negotiation, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance 4 Discuss the role, function and styles of mediation and negotiation in managing conflict 2

5 Utilise a range of methods to intervene in conflict situation in group and organisational life
6 Demonstrate skills of conflict management in organisational life
7 Present an analytical framework for understanding and managing conflict in group or organisational contexts
8 Critically assess the strengths and weaknesses associated with their personal style of conflict management in group or organisational contexts
9 Demonstrate good practice in managing conflict in group or organisational contexts
General Information All assessment should be planned in accordance with the programme assessment strategy developed as part of the programme submission for validation. See Policies and Criteria for Validation of Programmes. Assessment should be undertaken consistently and reflect current assessment guidelines. See
All FET assessment is criterion referenced. Successful achievement of the award is based on learners attaining the
required standards of knowledge, skill or competence consistent with the minimum intended programme learning outcomes.
The techniques set out below are considered the optimum approach to assessment for this component. In exceptional
circumstances providers may identify alternative assessment techniques through the provider's application for programme
validation which are reliable and valid but which are more appropriate to their context. Assessment of a number of components may be integrated across programmes for delivery, provided that the learning outcomes of each minor award are assessed. Group or team work may form part of the assessment, provided each learner's achievement is separately assessed. All providers are required to submit an assessment plan as part of their application for programme validation. Assessment Plans will include information relating to scheduling and integration of assessment. See current FET validation guidelines at

Assessment Techniques In order to demonstrate that they have reached the standards of knowledge, skill and competence identified in all the learning outcomes, learners are required to complete the assessment(s) below.
The assessor is responsible for devising assessment instruments (e.g. project and assignment briefs, examination
papers), assessment criteria and mark sheets, consistent with the techniques identified below and QQI’s assessment
requirements. Programme validation will require providers to map each learning outcome to its associated assessment technique. All learning outcomes must be assessed and achieved in accordance with the minimum intended module learning outcomes set out in the validated programme.
Assignment 30%
Project 50%

Further Information:

Business Major Award 6M4985

Certified Business QQI LEVEL 6 Part-Time Course:

  • can be studied part-time with modules offered each year.
  • In order to qualify for a major award you need to complete and pass 8 modules specific to the programme. Click on links below for more information.
  • The modules offered are subject to having a sufficient number of applicants to run the course.
  • Business QQI Level 6/ Major Award

    6M4985 (click on link for more information)

Tutor: Sarah Bailey
Fee: €240
Duration: 12 weeks
Start Date: 2024-01-08
Start/End Time: 19.00 - 22.00
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Wellpark Rd, Galway
091 755464
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